柏居科技 Expands Customer Service Commitment With Industry-Exclusive “首次修复™保证”

• Return trip to correct same issue on same device will receive one-month credit
• Free as part of Park Place maintenance contract (with ParkView)
• Highlights Park Place’s commitment to uptime and customer satisfaction

克利夫兰, 2月2日, 2021 – As companies face ongoing pressure to ensure their IT infrastructure is running smoothly and cost-effectively, they are demanding higher quality customer service than ever before. 为了满足这一需求，  柏居科技, a single source for award-winning data center hardware maintenance and a full suite of managed services, today announced an industry-exclusive: 的 首次修复™保证.

Under the new program if a return trip is needed to correct the same issue on the same device serial number within five days, clients will be credited for one month of maintenance and ParkView monitoring on that device.  的 首次修复™保证 is free as part of a Park Place maintenance contract when devices are supported by the company’s ParkView 硬件监控™.

“Organizations know the frustration and business problems that IT outages can cause, hence the opportunity to reduce the impact of outages will be welcomed,托尼·洛克说, 业务拓展总监 & Freeform Dynamics杰出分析师. “But to be able to guarantee such levels of service requires an IT company that not only has large, 有效的工程和物流能力, it must also be innovative to ensure it has the tools and processes its 客户 can rely on, 24×7.”

的 new program highlights Park Place’s commitment to uptime and is a centerpiece of the company’s service offering, which is anchored by the world’s largest team of field service engineers averaging 15+ years of OEM experience. 公司保持着超过1吨的库存.1 million spare parts to support over 110,000 data centers globally. Park Place utilizes a 24/7/365 service model to ensure 客户 always have access to a service representative.

“在派克广场科技公司, 我们的目标是驱动一个简单的, personalized customer experience that allows our 客户 to remain fully focused on running their business,克里斯·亚当斯说, Park Place总裁兼首席执行官. “As we continue our journey to creating a new tier of third party maintenance provider, we’re proud of our 97% customer satisfaction rating and are committed to helping companies maximize the uptime and efficiency of their IT infrastructures.

ParkView 硬件监控™ includes a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. ParkView reduces the number of touchpoints between clients and a maintenance solution to two easy steps.  ParkView’s detailed triage takes the guesswork out of the equation, 收集实时, accurate information that leads to faster and more accurate fixes. 当公园广场的现场工程师到达时, the engineer is empowered with accurate and detailed information, 如零件编号和设备型号.

Park Place’s customer-centric services also include 中央公园, an industry leading customer portal delivering a true single pane of glass for all service needs; 侨景输入门户™(PVIP), which enables 客户 to self-install ParkView onto their hardware infrastructure; and PPT科技移动版, a  mobile app that enables 客户 to remotely manage their data center maintenance account.

 条款与条件

• Device must be supported with ParkView 硬件监控™ and have an active 柏居科技 maintenance contract to qualify.
• Credits for ParkView server clients will include both the one-month maintenance fee equivalent and one-month ParkView subscription fee equivalent.
• 积分仅适用于相应设备.
• When credits are due to a client whose contract is in the renewal process, the credit will not be issued until the client signs the renewal quote.

 关于柏居科技

柏居科技 simplifies the management of complex technology environments worldwide. Our network of parts to support data centers is stored regionally, locally and on-site to allow for fast parts distribution and service to drive Uptime. Park Place created a new technology service category – Discover, 监控, 支持, Optimize (DMSO) – a fully integrated approach to managing critical infrastructure. Our industry-leading and award-winning services include ParkView™ Managed 十大赌博正规老平台, Entuity软件, 以及企业运营中心. 更多信息，请访问我们的网站 i72upe.mimmychoo-shoes.com.

Park Place is a portfolio company of Charlesbank Capital 合作伙伴 and GTCR.