Park Place Launches First 和 Only Mobile Application to Monitor 和 Maintain IT Infrastructure Remotely

Park Place Technologies, a global leader in data center management, is announcing PPTechMobile, a mobile application that will give 客户 real-time access to maintenance events in their data center 和 IT infrastructure. This is the first 和 only mobile application of its kind in the third-party maintenance category.

PPTechMobile will offer several key features that mirror the capabilities of the Park Place customer portal, 中央公园. These features include:

• Submit, edit 和 view incidents
• Monitor escalation process
• Access all contracted assets

PPTechMobile also enables users to identify devices that need support by simply using the phone’s camera to scan the bar code. The application then decodes the bar code 和 automatically populates the corresponding serial number in a ticket submission form.

The new mobile application is being launched after beta testing 和 consultation with the Park Place Technologies Client Advisory Board, which includes executives from Cincinnati Bell, Change Healthcare 和 BMC Software, 等.

“客户 have made it clear that a mobile app was their top priority because they want the high service st和ards of Park Place in the most convenient platform,” said Park Place CIO Michael Cantor. “For 客户 who use the 中央公园 portal, this elevates the convenience 和 efficiency of service 和 attention. For those just exploring the portal, this is a new way to stay connected 24/7.”

In the near future, 客户 will receive notifications of real-time changes to their service events on their phone through PPTechMobile.

“This was a logical evolution in Park Place customer service, building on the highly respected functionality of the 中央公园 portal,” said Park Place CIO Michael Cantor. “You never know when you are going to have a hardware event. PPTechMobile ensures that Park Place is always within reach.”

PPTechMobile is available in the 谷歌玩 和 苹果应用 商店.